Please read these Terms and Conditions carefully before using the card games platform. By registering an account or accessing any part of our services, you confirm that you have read, understood, and agreed to be bound by these terms. These terms apply to all players accessing card games from the Philippines and govern your use of our sports betting, slot games, and casino-style entertainment services. If you do not agree with any part of these terms, please do not use the platform. We may update these terms from time to time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.
You must be at least 21 years of age to register and use the card games platform, in accordance with Philippine gaming regulations. By creating an account, you confirm that all information you provide is accurate, complete, and up to date, and that you are not prohibited from participating in online gaming under any applicable law. Each player is permitted to hold only one account on the platform — duplicate accounts may be suspended without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you must notify us immediately so that appropriate action can be taken to protect your balance and personal information.
All transactions on the card games platform are denominated in Philippine pesos (PHP). Deposits are credited to your account balance upon successful confirmation from the relevant payment channel, and you may begin placing bets or playing games immediately once funds are available. Withdrawal requests are processed subject to account verification — players who have not yet completed verification may experience delays, and we strongly encourage completing this step early to avoid any inconvenience when requesting your first payout. Processing times vary by payment channel and are displayed clearly on the Withdrawal page before you confirm any transaction. card games reserves the right to request additional identity documentation before processing any withdrawal, in line with our obligations under applicable Philippine regulations.
All bets placed on the card games platform are subject to the specific rules applicable to each sport, event, or game type,which are displayed within the relevant section of the platform before you confirm any wager. Once a bet has been confirmed and accepted by the platform, it cannot be cancelled or amended by the player. card games reserves the right to void any bet that has been placed on an event affected by technical errors, incorrect odds, or circumstances outside our reasonable control, and affected players will be notified and their stakes returned. We operate a strict fair play policy — any attempt to exploit technical errors, use automated betting software, or engage in any form of match manipulation will result in immediate account suspension and forfeiture of any associated winnings. Players are encouraged to review the specific rules for sports betting and slot games on the relevant pages before placing their first wager.
card games is committed to providing a safe and responsible gaming environment for all players in the Philippines. We apply age verification during registration to ensure that our platform is only accessible to adults aged 21 and above, and we reserve the right to request proof of age at any time. Players who feel that their gaming activity is becoming problematic are encouraged to visit our Responsible Gaming page, which provides practical guidance on setting limits, recognising warning signs, and accessing support resources available in the Philippines. We may, at our discretion, impose account restrictions or temporary suspensions where we have reasonable grounds to believe that a player's gaming behaviour poses a risk to their wellbeing. Self-exclusion requests will be processed promptly and will prevent access to the platform for the duration specified by the player.
Your personal information is collected and processed in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them. We collect only the information necessary to operate your account, process transactions, and comply with our obligations under applicable Philippine regulations. Your data will not be sold to third parties, and we apply industry-standard security measures to protect your personal information and PHP balance at all times. You are responsible for keeping your login credentials secure and for ensuring that you log out of your account when using shared or public devices. Any suspected breach of your account security should be reported to us immediately so that we can take steps to protect your account and investigate the incident.
card games provides its platform on an "as available" basis and does not guarantee uninterrupted access to any part of the service at all times. We will make reasonable efforts to minimise downtime and to notify players in advance of any scheduled maintenance that may affect access to betting, slot games, or account management functions. To the fullest extent permitted by applicable law, card games shall not be liable for any loss of winnings, data, or opportunity arising from platform downtime, technical errors, or circumstances beyond our reasonable control, including network outages affecting Philippine internet infrastructure. Nothing in these terms limits our liability for fraud, gross negligence, or any other liability that cannot be excluded under Philippine law. Players are advised to retain records of their transactions and to contact our support team promptly if they believe any error has affected their account balance.
We reserve the right to update or amend these Terms and Conditions at any time, and any changes will take effect from the date they are published on this page. We will make reasonable efforts to notify registered players of material changes through the platform or by email where contact details are available. Your continued use of the card games platform after any changes have been published constitutes your acceptance of the revised terms. If you do not agree with any updated terms, you should stop using the platform and contact our support team to discuss your account. We recommend reviewing this page periodically to stay informed of any updates that may affect your use of the platform.
Common questions from Filipino players about how our terms work in practice.
No — each player is permitted to hold only one account on the card games platform. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. If you have accidentally created more than one account, please contact our support team immediately so that the situation can be resolved without affecting your primary account. We apply account verification checks to identify and address duplicate registrations, and we encourage all players to use a single account to ensure that their gaming history, balance, and withdrawal records are maintained accurately. If you have forgotten your login details, use the account recovery option rather than creating a new registration.
If an event on which you have placed a bet is cancelled, postponed beyond the applicable settlement window, or voided due to circumstances outside our control, your stake will be returned to your PHP account balance in full. The specific rules governing event cancellations and void bets are set out within the sports betting section of the platform and may vary depending on the sport and event type. We will notify affected players through the platform when a significant event cancellation impacts a large number of open bets. If you believe your stake has not been returned correctly following a cancellation, please contact our support team with your bet reference number so that we can investigate and resolve the matter promptly. For more information on how specific sports events are settled, visit the bet section of the platform.
If you wish to close your account or request a self-exclusion period, please contact our support team directly and your request will be processed promptly. Self-exclusion prevents access to the platform for the duration you specify and is an important tool for players who feel they need a break from gaming activity. During a self-exclusion period, you will not be able to log in, place bets, or access your account balance, and any pending withdrawal requests will be processed to your verified payment channel. We take self-exclusion requests seriously and will not attempt to encourage you to reverse your decision during the exclusion period. For additional guidance on responsible gaming tools and support resources available in the Philippines, please visit our Responsible Gaming page before or after submitting your request.
Our support team is here to help Filipino players with any questions about how the platform works, account verification, withdrawals, or responsible gaming. You can also visit our FAQ page for quick answers to the most common queries.