At card games, we take the privacy of every Filipino player seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and the rights you have over your own data. We are committed to handling your information responsibly and in line with applicable Philippine data protection standards. Whether you are registering a new account, placing a bet, or requesting a withdrawal in PHP, this policy applies to you. Please read it carefully alongside our Terms and Conditions to get the full picture of how we operate.
When you register an account on card games, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment method details for PHP transactions. We require this information to verify your identity, confirm that you meet the minimum age requirement of 21 years old as required for gaming platforms operating in the Philippines, and to set up your account correctly. Additional documents such as a government-issued ID may be requested during account verification to comply with our obligations under applicable Philippine regulations. When you contact our support team, we also retain records of that correspondence so we can follow up effectively and improve our service. All information you provide is stored securely and used only for the purposes described in this policy.
When you access the card games platform — whether through a desktop browser or our mobile app on your Philippine network — we automatically collect certain technical data to help us deliver a stable and secure experience. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and the features you interact with during each visit. We use this data to monitor platform performance, detect unusual activity that may indicate fraud or unauthorised access, and to optimise the mobile experience for Filipino players across different devices and network conditions. This technical data is not used to identify you personally on its own, but may be combined with your account information where necessary for security investigations. You can manage certain aspects of this data collection through your browser or device settings, though doing so may affect some platform features.
To process deposits, withdrawals, and any PHP balance adjustments on your account, we collect and retain transaction records including the amount, date, payment channel used, and the outcome of each transaction. We do not store full card numbers or complete banking credentials on our servers — payment processing is handled through secure, encrypted channels that meet industry standards for financial data protection. Transaction records are retained for the period required by applicable Philippine financial regulations and our internal audit obligations, after which they are securely deleted or anonymised. If a dispute arises regarding a withdrawal or deposit, these records allow us to investigate and resolve the matter accurately and fairly. For more information on how withdrawals are processed, visit our Withdrawal page.
The personal information we collect is used to operate and improve the card games platform, process your transactions in Philippine pesos, verify your identity, and provide customer support when you need it. We may also use your data to send you important account notifications — such as withdrawal confirmations, security alerts, or updates to our terms — through your registered email address or mobile number. Where you have opted in, we may send you relevant promotional communications about new features, sports betting events, or slot game releases; you can opt out of these at any time through your account settings. We analyse aggregated, anonymised usage data to understand how Filipino players interact with the platform and to guide product improvements, but this analysis does not identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — your data is not a commodity on our platform. We may share limited information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally obligated to do so, and we will comply with such requirements while taking reasonable steps to notify you where permitted by law. If card games undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance of any material change to how your information is handled. Outside of these specific scenarios, your personal information remains within our secure systems.
We apply industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission, access controls, and regular security reviews of our systems. Your account is protected by your login credentials, and we strongly recommend using a unique, strong password and logging out after each session, particularly when accessing the platform from a shared or public device in the Philippines. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you. If you believe your account security has been compromised, please contact our support team immediately so we can take protective action.
As a player based in the Philippines, you have the right to request access to the personal information we hold about you, to ask us to correct any inaccuracies, and to request deletion of your data where we no longer have a lawful basis to retain it. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and withdraw any consent you have previously given for optional data uses such as marketing communications. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure that we are not disclosing or deleting data at the request of an unauthorised person. If you have concerns about how we handle your data that we have not been able to resolve, you may have the right to raise a complaint with the relevant Philippine data protection authority.
Straightforward answers to the most common data and privacy queries we receive.
Yes — you have the right to request a copy of the personal data we hold about your account at any time. To make a data access request, contact our support team using the email address listed in the footer of this page and include your registered account details so we can verify your identity before processing the request. We will compile and provide your data within a reasonable timeframe, typically within 30 days of receiving a verified request. The information provided will include your account registration details, transaction history, and any correspondence records we hold. If you believe any of the information we hold is inaccurate, you can request a correction at the same time and we will update our records accordingly.
We use essential cookies and similar technologies to keep your session active, remember your preferences, and ensure the platform functions correctly on your device. Some additional cookies may be used to analyse how players navigate the platform so we can identify areas for improvement — these are anonymised and do not identify you personally. You can manage or disable non-essential cookies through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work on your device. We do not use cookies to serve third-party advertising or to track your activity across other websites. If you have questions about specific cookies used on the platform, please contact our support team for more detail.
When you close your card games account, we will retain your personal data for a limited period as required by our legal and regulatory obligations under applicable Philippine law — for example, to maintain transaction records for audit purposes or to resolve any outstanding disputes. After this retention period has passed and there is no longer a lawful basis to hold your data, it will be securely deleted or anonymised so that it cannot be linked back to you. You will not receive any further marketing communications after your account is closed, and your data will not be used for any new purpose during the retention period. If you would like to know the specific retention period that applies to your account data, please contact our support team. For guidance on closing your account or requesting self-exclusion, visit our Responsible Gaming page.
Our support team is ready to help Filipino players with any data-related queries, access requests, or account concerns. You can also visit our FAQ page for quick answers, or register to start enjoying a secure gaming experience today.